Returns & Exchanges
At Black Moon Cosmetics, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns on unused and unopened products within 30 days of the delivery date.
Initiate Your Return
Contact our support team with your order number and specific items you wish to return to receive a Return Authorization number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit.
Ship the Package
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing